How To Shop with us
HOW TO SHOP WITH US … GET THE BEST EXPERIENCE
Our staff love to help our customers source exactly what they are looking for, so when in store head to our sales desk and someone will be with you promptly. Many of them have been in the industry for decades.
We have everyone from joiners to machinists, use their knowledge to get the most out of your Ramiens’ Timber experience – and pick their brains for the latest information on products and options available.
When it comes to timber products, the variety is endless. As with most products, technology has enabled the advancement of the range of products available within timber species. The product ranges we stock have been selected based on performance and consumer demand. We offer the best quality products available to us.. Throughout this site are links to up-to-date brochures of brands that we stock and can order or manufacture for you. We encourage you to browse through them and get to know the options available.
Talk to our staff about any exceptional and hard to find items as we can ask our network of suppliers. We also specialise in the sourcing of timber species including Jarrah, Victorian Ash,Iron Bark, Spotted Gum, Brush Box, Black Butt, Tallowwood, Blue Gum, Cedar- Sirian and Western Red, American Oak, and many more. If you have any further questions you can contact us via email, phone, or please pay us a visit in store.
We stock most popular profiles, if the one you need is not stocked, then we can run it for you, it is that easy. If you are looking to match an existing profile or piece of joinery, please bring in a sample and we can normally produce it for you.
Read more about our manufacturing service for any bespoke or hard to match mouldings and profiles, we can manufacture in any timber species available.
The more information you can give our staff the more efficiently and accurately they will be able to assist you. So when coming in store please bring any scanned, printed or ‘screen shot’ material you have. If you are going to be requiring quotes, please bring any relevant plans or samples with you to the store.
LOADING YOUR VEHICLES
Please purchase your goods before loading vehicles. We have a drive-thru warehouse where you can park and browse our products. Our staff will happily help you move and carry anything your require assistance with. We also have a designated loading bay for any loads requiring the assistance of forklifts.
TRANSPORT SAFETY GUIDELINES
Please refer to the ‘Transport Safety Guidelines – Customer Pickups’ Information brochure, for information regarding the correct way to load your vehicle at Ramiens’ Timber Co,.
Please ensure you bring suitable straps and a cargo net to secure your load before leaving our site.
ORDERING IN ADVANCE
We encourage advanced ordering so that we have your orders ready to go and loaded into your vehicle promptly. All order take time to prepare it may as well happen while your not waiting. We like to ensure you benefit from as little amount of costly downtime to your project or business as possible.